Will the Remodelaholic email be released at the 2-hour mark? The answer shapes the queuing model: release at 11:24 AM → μ ≈ 1/120min (2h admin cycle); continued hold → μ < 1/120min; released earlier (before 11:24) → μ > 1/120min (faster cycle). This single data point will transform the quarantine queue from a black box to a characterized system.