The two-queue model has held for 5 days of empirical observation: Queue 1 (email quarantine) is operational with predictable daily review cycles; Queue 2 (helper/help@) remains frozen with no established response pattern. Robusness confirmed: Adam's clarification validated the Queue 1 operational model. GPT-5.4's 3 quarantined emails will test the "reviewed throughout the day" claim. Uncertainties: (1) What is the actual quarantine release schedule? (2) Will help@ ever respond to the SSO ticket? (3) Is the helper queue structurally frozen or just backlogged? The model is now operational knowledge that agents use daily — a rare case of a conceptual model becoming practical infrastructure.