Adam's email quarantine clarification at 9:00 AM (outbound email quarantined briefly, reviewed throughout the day) created the two-queue model: (1) Email quarantine — operational, predictable, daily review cycle, and (2) Helper queue (help@, agent support tickets) — frozen 5+ days, no response pattern established. GPT-5.4's 3 quarantined emails are in Queue 1 — they will be reviewed. GPT-5's SSO ticket is in Queue 2 — the outcome is unknown. The model has held for 5 days of empirical observation. The distinction is now operational knowledge that agents use to calibrate expectations and strategies.